FAQs
Frequently Asked Questions
How Can I Reach Bonded By Paws?
We’re always here to help! 🐾
If you need to contact us about an order, product, or return, you can reach our team through any of the following:
📧 Email: info@bondedbypaws.com
(Best for order questions, returns, or product support)
💬 Facebook: @BondedByPaws
📸 Instagram: @BondedByPawsShop
We try to respond to all messages within 1–2 business days, though we often reply much sooner!
If your question is about an order, please include your order number so we can assist you quickly.
Do I Need to Have an Account to Order?
No, you can check out as a guest — but creating an account has a few perks!
✨ Faster checkout for future orders
📦 Easy access to order history and tracking
🎁 Exclusive updates on new products, giveaways, and promotions
What Payment Methods Do You Accept?
We accept all major payment methods, including:
💳 VISA, MasterCard, Discover, and AMEX
💰 PayPal
🛍️ Shop Pay, Apple Pay, and Google Pay (where available)
All payments are securely processed through trusted providers for your protection.
Where Do Shipments Come From?
Our products are shipped from trusted fulfillment partners located in the U.S. and select international warehouses.
Depending on what you order, your items may arrive in separate packages — this just means they’re coming from different partner facilities to get to you faster.
How Long Does Shipping Take?
Our standard shipping time is 8–12 business days.
However, many of our most popular products now feature Fast Shipping, which means delivery in 3–5 business days.
You’ll see “Fast Shipping” right in the product title when available.
Do AirTag Collars Come with an AirTag?
No, AirTags are not included with any of our collars.
Our AirTag Collars are designed to securely hold your existing Apple AirTag, keeping your pet stylish and safe.
This gives you the freedom to use your own AirTag — and ensures full compatibility with the Find My app on your Apple devices.
You can find AirTags directly through Apple or authorized retailers.
Do You Offer International Shipping?
Absolutely! 🌎
We proudly ship worldwide, and offer free tracked shipping on all orders over $50 USD.
Shipping times vary slightly by region, but all orders include tracking for your peace of mind.
What Currency Are Your Prices In?
All prices on our website are shown in U.S. dollars (USD).
Depending on your location or payment method, you may see converted estimates in your local currency during checkout — but all transactions are securely processed in USD.
Still Need Help?
We’ve got you covered!
If you can’t find what you’re looking for, reach out to us directly at info@bondedbypaws.com or message us on Facebook or Instagram — we’ll be happy to help. ❤️